Frequently Asked Questions
We understand how important your flowers are. Below are answers to common questions about the preservation process, timing, and what to expect.
Preservation Process & Timeframes
The full process typically takes 12-16 weeks from the time your flowers are received. This timeframe allows careful drying, design, and resin curing to ensure strength, clarity, and longevity. Each piece is completed individually and cannot be rushed.
Proper preservation requires patience. Flowers must be slowly dried and stabilised before being cast in resin, which itself requires extended curing time. This ensures your keepsake remains structurally sound and visually clear for years to come.
Flowers are natural materials and will change during preservation. Some colour softening or tonal shifts are normal and expected. These natural variations are part of the preservation process and contribute to the uniqueness of each piece.
Booking & Availability
A $150 deposit is required to reserve your place in our preservation schedule. This deposit secure your allocated timeframe and allows us to prepare the materials required for your piece. Availability is limited, particularly during peak wedding seasons, so early booking is strongly recommended.
The remaining balance is due prior to your flowers being received or accepted. An invoice will be issued approximately four weeks before your scheduled booking date. Preservation cannot begin until payment has been completed in full.
Once your booking is secured, you'll receive detailed instructions on how to care for your flowers and arrange delivery. Your timeframe is reserved, and we prepare specifically for your selected keepsake.
Flower Suitability
Most flowers can be preserved, however some varieties respond differently due to their moisture content and structure. while we use specialised technique to achieve the best possible outcome, results vary depending on the condition and type of flowers received.
If certain flowers are unsuitable, we will preserve the strongest and most viable blooms available. Our priority is always to create a beautiful and lasting piece using the best materials from your bouquet.
Flower Care & Delivery
If possible, place your flowers back into clean water as soon as they are no longer being displayed. Store them in a cool, shaded area, and avoid heat, direct sunlight, or refrigeration. Proper care before delivery can significantly improve preservation outcomes.
Yes. Flowers from table arrangements or centrepieces often preserve very well, as they typically remain in water throughout the event. Including additional blooms can provide more flexibility in your final design.
Flowers can be delivered via local drop-off or express post. We recommend using Australian Post Express Post or a next-day courier service wherever possible, as faster delivery improved preservation results. Clients are responsible for shipping costs.
Design & Keepsakes
Yes. Wherever possible, we use your original flowers. They are carefully selected, dried, and arranged to suit the shape and scale of your chosen piece.
You are welcome to share any preferences. Final placement is guided by structural integrity, preservation quality, and overall design balance to ensure the best long-term result.
Yes. Every keepsake is individually created using your preserved flowers. Natural variations ensure no two pieces are ever identical.
Payments, Deposits & Refunds
Deposits are non-refundable, as they secure your booking and are immediately allocated toward preparation and materials. The deposit is deducted from your final invoice.
Once flowers have been received or preservation has commenced, refunds cannot be offered. Each piece is custom made using your personal flowers.
If flowers arrive in an unsalvageable condition, we will contact you to discuss the best available options. This may include proceeding with replacement flowers or issuing a refund of payment made, excluding the deposit.
General Questions
Availability depends on current capacity. While we always try and accommodate requests, booking in advance is the best way to ensure availability.
Your keepsake is designed to last for many years when cared for properly. We recommend keeping it out of prolonged direct sunlight and avoiding extreme heat.
Yes. We understand the emotional significance of memorial flowers and handle every piece with care, respect, and attention.
Still have Questions?
Where here to help. If you're unsure about availability flower suitability, or the process, please reach out. We're always happy to guide you.
